Troubleshooting
Fixes for sign-in, verification, notifications, messages and mail.
- Login problemsWhat to check when you can't log in to TACENZA Chat or sign in to TACENZA Mail – wrong password, codes, device limits, lockouts and being logged out.
- Codes and verificationThe three kinds of verification in TACENZA – emailed codes, authenticator codes for two-factor sign-in, and safety numbers – and how to fix each.
- Notifications not arrivingStep-by-step checks when TACENZA Chat notifications, push notifications or email notifications don't arrive, and why Mail doesn't notify you yet.
- Messages not sending or openingFixes for TACENZA Chat messages that won't send, files that are refused, and messages or groups you can't read yet.
- TACENZA Mail problemsFixes for TACENZA Mail – mail that won't send, sending limits, suspended accounts, missing mail, locked encrypted mail and mail apps that won't connect.
- Getting back into your accountHow to get back into TACENZA Chat with your recovery key, what to do if you've lost it, and the options for getting back into TACENZA Mail.