Plans and billing
The TACENZA Chat plans and what they include, where to see your usage, how payment through Stripe works, and where to find invoices.
Privacy is the same on every plan: the same end-to-end encryption, protected chats and disappearing messages for everyone, with no ads and no tracking. Paid plans add capacity and convenience – storage, devices, bots and larger attachments. This page covers the plans, your usage and billing. For upgrading, downgrading and cancelling, see Upgrading, downgrading and cancelling.
The plans
| Free | Plus | Pro | |
|---|---|---|---|
| Monthly | €0 | €4.99 | €9.99 |
| Yearly | – | €49.99 | €99.99 |
| Storage | 1 GB | 5 GB | 15 GB |
| Devices | 2 | 5 | 10 |
| Active bots | 1 | 3 | 10 |
| Largest attachment | 25 MB | 100 MB | 500 MB |
| API and bot limits | Standard | Higher | Highest |
| Priority support | – | – | ✓ |
- Prices include VAT where it applies.
- Every plan has groups with no member limit, and search of your messages.
- Some features on the pricing page are marked Soon. That means they aren’t built yet, and you aren’t paying for them as if they were.
- Free is fully usable, with no time limit.
TACENZA Mail has no plans or billing yet. The plans above are for TACENZA Chat. See pricing.
Your plan and usage
Go to Settings › Plan. Under Plan and billing you’ll see:
- your plan, and its price and billing period if you pay;
- when it renews, or when a cancelled plan ends;
- Storage, Devices and Active bots as used of your limit;
- how large your attachments can be.
Storage counts your stored attachments by their encrypted size. Deleting messages with files, or letting them disappear, frees space. Text messages don’t count.
Paying
Payment is handled by Stripe, in a new tab. From Settings › Plan, select See plans, pick a period (Monthly or Yearly) and choose a plan. When the payment is confirmed, your plan updates in Tacenza within a minute. You can close the Stripe tab.
The buttons only appear when paid plans are available.
What Stripe and TACENZA see
- Stripe sees your email, payment details and, where tax needs it, your address. It never learns your username.
- TACENZA never sees your card or your name. It keeps a random billing reference, your plan, price, period and status, and the amounts of each invoice.
- Invoice records are kept for bookkeeping after an account is deleted, no longer linked to it.
Paying never changes who can read your messages.
Invoices and payment method
- Go to Settings › Plan.
- Select Payment and invoices.
- Stripe’s billing page opens in a new tab. Download invoices or change your payment method there.
- Go back to your Tacenza tab when you’re done. Changes show there within a minute.
Storage, devices and bots at the limit
- Storage full: your files are safe, but new uploads are paused until you’re below the limit.
- Devices: at the limit, a new device can only log in after you sign one out (Sessions and devices).
- Bots: to create or switch on a bot, switch another off first.
Problems with a payment
If a payment doesn’t go through, your plan stays on for 7 days while it’s retried. See Upgrading, downgrading and cancelling and A payment failed.